Increase Customer Acquisition, Satisfaction & Loyalty.

Customer Experience

Customer Experience (CX) is a specialty of Morpace. We deliver an all-inclusive CX system that measures and refines your customers’ experience. Our Morpace CX management program will support you and your company to identify essential operational improvements aimed at building customer acquisition and long-term customer loyalty, as well as increased internal performance metrics on your employees.

Numbers Plus Insight Really Add Up

Our DNA is based in consumer research. We’ve been tracking numbers and observing behaviors and opinions for over 40 years. As a result, we have developed a good understanding of the human dynamic as it relates to business transactions across a vast array of industries. What this wealth of experience allows us to do is create a program specific to your business that will impact results.

In addition to partnering with some of the leading software solutions in the CX industry, Morpace has developed proprietary quantitative and qualitative solutions to go beyond the tracking machine in order to provide a great customer centric understanding.

  • “Big Data” Analysis
  • Ethnographic Research
  • Insight Communities
  • Journey Experience Mapping
  • Predictive Analytics & Simulators

A Three-Pronged Approach

When you engage the Morpace CX team, we will take a three-pronged approach to developing an effective CX program.

Consultation

A Morpace CX team will immerse themselves in your organization, bringing a vast amount of industry knowledge and research expertise to the project.

Advanced Analytics

Our team of PhD statisticians will synthesize and model data from multiple information streams in order to extract meaningful insights.

Qualitative Insights

Professional “deep divers” go beyond the tracking data to get the story behind the numbers – to understand what’s occurring with customers and employees, and where change can make the greatest impact.

Five-Star Results

With our unique history and approach, we go beyond merely providing data. We help you truly understand the customer experience for your specific business, identifying the motivations that keep them coming back and encouraging others to do the same. It’s a holistic approach that encompasses understanding, execution, and management that reflects your strategic goals.

If you’re ready to improve your customer experience and increase repeat business as well as your employees’ engagement, get in touch with the Morpace CX team by This email address is being protected from spambots. You need JavaScript enabled to view it..