Off-Cycle CAHPS Surveys

How can I improve my CAHPS® scores?

Conduct an Off-Cycle CAHPS®. Don’t miss this opportunity to explore CAHPS issues in ways that can never be addressed via official CAHPS surveys. Obtain a richer understanding of your members experience by addressing CAHPS topics with expanded questioning, and capitalize on enhanced analysis opportunities with larger sample sizes, more relevant segmenting, and responder/non-responder data.

Off Cycle CAHPS Graphic

Option 1 – DEEPER INSIGHT (CAHPS Modification):
Advantages of modifying the CAHPS Survey:

  • Ability to target specific measures for in-depth exploration.
  • Allows for increased sample size and sample stratification by Region, Provider Group, Risk Factor, or other metrics.
  • Allows significant changes to the survey tool and data collection methodologies to reflect corporate objectives, improve time efficiencies, and minimize costs.
  • Unlimited use of supplemental and open-ended questions.
  • Unlike official CAHPS, the data can be tied back to your internal metrics for improved segmentation & analytics.

Option 2 – INTERIM SCORE (CAHPS Replication):
Advantages of replicating the CAHPS Survey:

  • Provides an interim measure of CAHPS/STAR performance.
  • Ability to increase sample size for a more robust data set.
  • Ability to ask new, customized supplemental questions.
  • Unlike official CAHPS, the data can be tied back to your internal metrics for improved segmentation & analytics.
  • Ability to assess the differences between survey responders and non-responders.

For more information on Off-Cycle CAHPS Surveys, please This email address is being protected from spambots. You need JavaScript enabled to view it. at 248.737.5300.
 
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ)