The IoT Frontier: As Seen In Trade Shows

By Lucas Lowden, Research Director

As professionals, we often hear about expanding our horizons. How frequently do we actually do so? In reality, not very often. We get comfortable, and, we are experts at what we do anyway, right?

Commercial Vehicles. Fleets. Construction Equipment. I’ve done plenty of research projects with these professionals.

Big Data. Internet of Things. I’ve heard plenty about these concepts, and do work with a lot of data.

Now put all those ingredients into a pot and distill them into something useful for professionals in those industries?  That’s a different kind of problem. It requires new tools. New skills. A new way of thinking. A new understanding.

Truthfully, everyone’s reality is different and being made uncomfortable is not easy for most.

The last two years of my career have been a whirlwind of discomfort for me. And I’ve loved every minute of it. Learning, growing, helping – each in parallel with teammates and partners alike. In establishing a data-driven mindset we’ve embraced a new way of thinking to get to a new understanding. It’s been incredible!

It’s now late into 2017, and I recently attended the North American Commercial Vehicle Show, NTEA Executive Leadership Summit, and EquipmentWatch’s Traction 2017 show.

Interacting with fleet and equipment professionals at the trade shows forced me to personally broaden my horizons, and embrace the pain points that may make those professionals uncomfortable. I quickly realized that my reality as a Market Research professional differs greatly from that of a Fleet Manager or an Equipment Manager.

Which brings me to the first theme that became apparent to me.

Theme 1: Big Data Is A Big Deal, Getting Bigger With IoT

Let’s start with something that most industries in existence are familiar with – Data. Data. Data.

Data has long been available from an enterprise perspective – financial data, employee data, customer data, and transaction data, among others. Most have utilized each source of data independently for their own practical, everyday needs. Some have integrated the data for a broader application.

Operational data is becoming much more prevalent today – passive data coming in from sensors integrated with all types of equipment and applications used to conduct our everyday business and in our personal lives.

With the IoT I expect the growth curve of data to be an exponential factor the likes of which we may have never seen before. I’ve heard the term 4th Industrial Revolution thrown about. I’m not totally sold on that scope just yet, but it seems more possible than not from my perspective.

Getting the data is often not terribly difficult. Making sense of it is slightly more difficult. Harnessing the power held in these disparate data sources? Broad success stories are far and few between.

So how do we get past this hurdle?

Theme 2: Integration Is Key

Everyone has data. Few have truly harnessed the power of integrating their data to the extent it could be today.

To use an example from a long haul transportation perspective, integrating truck telematics data can give you the amount of fuel burned while a tractor is idling. Layer contextual feedback from a driver survey to understand the idle situation to deem an idle event necessary or unnecessary from a business perspective. Lastly layering that with fuel spend, and you can see how much money lost due to unnecessary idling.

There are lots of high quality solutions in the burgeoning market that provide services around the IOT ecosystem – telematics hardware, internal/external CRM, database architecture, reporting dashboards. As of yet, not many have fully embraced data integration.

That doesn’t even get into what I feel like is the next technology wave of data integration– blockchain. That’s a whole topic in its own right, so will save this for a later post.

For small to midsize organizations this highlights a challenge – they often don’t have the time available or skill set needed to integrate their own data across platforms.

Ultimately, baby steps are critical to integration efforts. Partner. Discuss. Get smarter. Get better. Rome wasn’t built in a day.

Integration of data and systems is a natural progression to the final theme.

Theme 3: Any IoT Solution Has To Be Easy To Use

The integration of data at the business level leads to a “what’s next?” question of sorts.

Sometimes, a reporting dashboard can be a solution. For others, it’s an app delivering their data and insights.

Any solution in this space needs to be data-driven and actionable to be most useful and effective for industry executives.

It also needs to be simple and easy to use. Time is money.  Difficult to use and hard to understand solutions cost a company more time and more money.

Currently I’m contributing to a data-driven solution that delivers descriptive dashboards and actionable light-prescriptive reports that, with ongoing interaction, can develop into full predictive and prescriptive systems.

From my perspective, full prescriptive and predictive analytics come with nothing more than time and data pumped into the appropriate systems. Those claiming the ability to do so already are quite far ahead of the curve.

Recap & Conclusion

To work through these steps requires some keen self-awareness and the desire to embrace a data-driven decision making approach around business and competitive intelligence.

In each case, we get there one way – by data.

New technologies are allowing data to be brought in, analyzed, and presented to stakeholders in ways never before imagined.

Doing so represents a whole new batch of challenges at the same time.

Do we have the time? Do we have the people? Do we have the money?

Yes. Yes. Yes. You have to.

If you answer “yes” to all the above then you’re golden. If you don’t answer “yes, I do internally” to all the above that’s ok too. One way to shorten your timeline is to say “yes, I do by partnerships”.

The risk of not saying “yes” and taking action in this new frontier is potentially greater than taking action and failing, but still learning along the way.


New Partnerships, Collaboration, and the Concept of ‘Fail Fast’ Among the Themes at Our Recent Internal Marketing Meeting

Man in suite at a business meeting making notes on a table

By: Sara Beauchaine, Marketing Associate

When the final day of our 2016 internal Marketing Meeting had concluded, our company leaders walked away with several interesting messages you may not often hear from researchers. For example, “failing fast” can be a positive way to encourage innovation, and knowing how to improvise can help in being more supportive of clients and colleagues. But then again, this annual meeting evolved into something much more than qualitative versus quantitative.

The Marketing Meeting is a two-day conference where Morpace managers from all of our global offices meet once a year in Detroit to hear about industry trends from experts, share plans for new products and research solutions, and collaborate on ways to better meet the needs of our clients.

This year we invited Chad J. Willett, a former actor and professional speaker, to present as our keynote. Chad shared how aspects of his acting career can translate into helping “Corporate America” be more innovative, creative, and productive.

Four main concepts were emphasized during his presentation, titled “Smash the Box”: say “yes, and…” to facilitate continued conversation and ideation; embrace mistakes to keep moving forward on the road to success; make statements, as these create better relationships between coworkers and clients; and defer judgement of other ideas.

Go Comedy!, a local improv theater group from metro Detroit, performed during the meeting and shed light on the importance of using improvisational techniques as an effective way to communicate. By bringing some of our team members on stage, they also made us realize the importance of active listening, which can make us all better communicators.

Also on the agenda were presenters sharing more in depth information on recent partnerships which have recently developed with Keller Fay for Word of Mouth research and Qualtrics, a technology provider with particular expertise in CX and Employee engagement. Also discussed was the expansion of our syndicated products, and a “Big Data” product to expand our Commercial Vehicles practice.

Now that this year’s meeting has passed, we can sit back and let the many takeaways of the conference soak in. I was particularly struck by a concept that was presented by our CEO and President, Duncan Lawrence: “Fail Fast”. Duncan encouraged us to embrace the fact that we could fail because the payoff for taking a risk is so much greater. He noted that it is better to fail fast at something, rather than ride out an idea or concept that is bound to fail eventually. After all, failure isn’t avoidable or unacceptable; it is a necessary component of success.

The Marketing Meeting’s overarching theme of exploring new frontiers leaves us with a bright perspective of not only who we are now, but what we will become in the months and years ahead. Perhaps most importantly, we left with a sense of motivation that there is room for us to simply be better, and that we are all an integral part of planning a roadmap to help us get to where we want to be.


Morpace Celebrates the Chinese New Year

Chinese New Year 2

By Olive Zhang, Vice President

One of the great things about joining Morpace a few years back was the ability to share Asian-Pacific culture with our colleagues in North America and Europe. One of those traditions is the annual Chinese New Year celebration that occurs in February and March.

This year’s Chinese New Year began on February 19 and concluded yesterday with The Lantern Festival, which is celebrated on the 15th day of the first month of the lunar calendar.

This year marked the Year of the Sheep, Goat or Ram. This is because the Chinese character yang can be translated as all of these animals. Both sheep and goats are raised in China. Sheep though are only found in the grasslands on the country’s northern fringes whereas goats are more commonplace.

The ram — a male sheep – is preferred by some residents in China who prefer not to associate as directly with docile characteristics associated with the sheep.

Other countries in the Asia-Pacific region have been selecting one of the animals in particular to focus on their New year celebrations. For example in Vietnam, this celebration is known as Tet, and they are celebrating the Year of the Goat. In Japan, residents have been associating more with the Year of the Sheep.

Chinese new Year 3

So wherever in the world you are, a belated Happy New Year from those of us in the Morpace Asia-Pacific office. And may the Year of the Sheep, Goat or Ram be good to you and your family.